{"id":599,"date":"2011-08-25T20:16:05","date_gmt":"2011-08-25T20:16:05","guid":{"rendered":"http:\/\/www.meabhi.com\/blog\/?p=599"},"modified":"2014-10-04T18:10:33","modified_gmt":"2014-10-04T18:10:33","slug":"hey-indane-gas-are-you-web-ready","status":"publish","type":"post","link":"https:\/\/www.meabhi.com\/blog\/hey-indane-gas-are-you-web-ready\/","title":{"rendered":"Hey Indane Gas! Are you really ready for web?"},"content":{"rendered":"<h1><strong>My Letter to Indane Gas <\/strong><\/h1>\n<p>Dear Indane Gas,<\/p>\n<p>On 2nd August 2011, I booked a \u00a0cooking gas (LPG) refill through online booking , it was accepted and I got a message immediately that my dealer has been informed. I also got a booking reference number in the same message. \u00a017 days passed since I booked my cooking gas but there was no delivery. \u00a0On enquiry over the phone, the dealer told me that there was no booking in my name.\u00a0 I tried to go back to you but there is no way I can find the status of supply \u2013except that one line remark \u201cit is under process\u201d \u2013this was the status I got \u00a0around 17August. I really had a taxing time getting back to you with my complaint. Though you have a website!<\/p>\n<p>Yes, you have \u00a0a website but did you ever check whether all the features work on it or are user-friendly? The\u00a0feed-back form on the site is designed in such a way that I had to scratch my head for almost 15 minutes to convey my simple problem. BTW after all the\u00a0head\u00a0scratching I filled in\u00a0the\u00a0feedback form but till now I have not\u00a0received\u00a0any\u00a0message\u00a0from you. I had also tried to call your customer care department, if you have any that is. But for that I had to search the relevant section for 15 mins. After searching frantically on your site I found out the customer care phone number. I\u00a0called\u00a0them but no one picked up. Let&#8217;s put it in a simple way &#8211; Indane Gas, your website is hard to navigate and it&#8217;s equally\u00a0hard\u00a0to fetch information from your site.<\/p>\n<p>BTW after all these efforts I am yet \u00a0to get my refilled cylinder and it is already 25 days after my booking.<\/p>\n<p>Now, I have a few questions for you &#8211;<\/p>\n<ul>\n<li>Do you\u00a0have\u00a0a system of checking compliance of order booked on line by your distributors?<\/li>\n<li>Is your responsibility over after taking the order?<\/li>\n<\/ul>\n<p>Now the surprising part comes \u00a0from my Indane distributor. He says that neither on 16<sup>th<\/sup> nor 17<sup>th<\/sup> August there was any refill order for my consumer numbe. In fact there has been no order for the last 120 days. Now, here&#8217;s another surprise. I also booked a refill order through SMS \u2013 I was given a order number and was told that I was supplied a refill cylinder on july29 \u2013 where from they got the date when my distributor tells me that there were no refill order\u00a0 for the last 120 days from my consumer number and which is almost correct as I checked from my refill receipt book \u2013 So, whom did they supply the cylinder on 29<sup>th<\/sup> July?? Or the dates are just to deceive consumers that Indane\u2019s SMS system sends abruptly?<\/p>\n<p>As always yours truly<\/p>\n<p>Meabhi<\/p>\n<p>To all\u00a0the\u00a0<strong>Indane Gas Customers<\/strong> &#8211; Is it I who is suffering alone? Or there are others as well? If there are others then let&#8217;s gather all our Indane Gas Complaints especially regarding\u00a0their\u00a0online booking system at one place and ask these questions &#8211; Did Indane Gas\u00a0after installing the online booking system\u00a0even bothered to check if the system even works or not?\u00a0Besides the system \u2013did they depute someone \u00a0to take feed back from the Distributors\u00a0 about the compliance of refill order through centralized system including online booking.\u00a0Even BSNL has a system for generating compliance report \u2013 why can\u2019t you, my dear Indane follow BSNL?<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>My Letter to Indane Gas Dear Indane Gas, On 2nd August 2011, I booked a \u00a0cooking gas (LPG) refill through online booking , it was accepted and I got a message immediately that my dealer has been informed. I also got a booking reference number in the same message. \u00a017 days passed since I booked my cooking gas but there<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[225,226],"class_list":["post-599","post","type-post","status-publish","format-standard","hentry","category-misc","tag-indane-gas","tag-indane-gas-complaints"],"_links":{"self":[{"href":"https:\/\/www.meabhi.com\/blog\/wp-json\/wp\/v2\/posts\/599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.meabhi.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.meabhi.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.meabhi.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.meabhi.com\/blog\/wp-json\/wp\/v2\/comments?post=599"}],"version-history":[{"count":14,"href":"https:\/\/www.meabhi.com\/blog\/wp-json\/wp\/v2\/posts\/599\/revisions"}],"predecessor-version":[{"id":1117,"href":"https:\/\/www.meabhi.com\/blog\/wp-json\/wp\/v2\/posts\/599\/revisions\/1117"}],"wp:attachment":[{"href":"https:\/\/www.meabhi.com\/blog\/wp-json\/wp\/v2\/media?parent=599"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.meabhi.com\/blog\/wp-json\/wp\/v2\/categories?post=599"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.meabhi.com\/blog\/wp-json\/wp\/v2\/tags?post=599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}